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Frequently Asked...

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FAQs

So You're A Bit Puzzled?

Never tried an escape room before? We’ve got you covered on everything you need to know before setting foot into one of our awesome escape games.

Click or tap the questions below to reveal the answer.

What is Escapology?

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Escapology is the world’s fastest growing escape-the-room franchise. It is a high adrenaline escape game where players are locked inside a themed room and must complete their mission before time runs out. During the 60-minute experience players are immersed into a real-life adventure where they must find hidden clues, crack codes, solve challenging puzzles and escape!

How long will the experience last?

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The game itself is 60 minutes although you might escape earlier! You need to arrive at least 15 minutes before your start time and after your game you will be given a game debrief and we will take your team photo. Allow 90 minutes for your end-to-end experience.

What skills do I need to play?

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No special skills or knowledge are required to play the games, apart from a decent understanding of English.

May I leave the room in the middle of the game?

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It is better for your experience to stay in the game until you escape, although in an emergency you can always leave the game.

What if we need help during the game?

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You’ll be monitored closely via secret surveillance linked directly to your dedicated Game Master in our Control Room. If you are stuck you may ask them for a hint!

May I book a large group or a private event?

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Yes you can! Please contact us so we can discuss options for your group

How do I book a game?

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Just click the BOOK NOW button to go directly to the booking page. Or you can check out the games first. All the games have BOOK NOW buttons clearly displayed.

What happens if I arrive late?

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As a courtesy to all players, all games start exactly at their published time. If you arrive late you can still play but you will have time deducted from your 60 minutes. You must arrive at least 15 minutes before your game start time in order to check in and sign your waivers. There will be no refunds for late arrivals.

Are mobile phones permitted?

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No! Mobile phones are not allowed to be used in the room. The use of electronic devices or any outside tools are strictly prohibited. We provide a safe place in each game room for you to store your phone and belongings while you play!

Am I really locked in a room?

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No. Fire marshals would never allow that. You will definitely “feel” like you are locked in but if you ever need to step out of the room, then you can. You will be so immersed in the game that you won’t even think about it!

Are your games wheelchair accessible?

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Yes. We pride ourselves on having totally accessible games. There maybe occasional puzzles that require additional assistance but in general everyone can play an active part in all aspects of the games.

Is there a dress code?

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Just come as you are! Just make sure you are comfortable as all of your senses will be on high alert!

After booking a game online, will I be able to add more people to my reservation?

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Yes! Since our games are always private, you are welcome to add more people up to one person above our listed maximum capacity . The additional participants are able to pay for their game either prior to the event or at the time they arrive.

Do we charge for young children?

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Ages 5 and younger are free to come in and play the game with you. Ages 6 and up will be charged at our regular rate.

What is the minimum age you recommend to play the games?

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All of our games are family friendly and can be enjoyed by all ages. However, we recommend your child is able to read clues to truly enjoy the the game.

Are minors allowed to play the games by themselves or do they require an adult present in the game room?

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We require adults to be present in the game rooms if the minors are below the age of 11 years old. If the minor is between 11 and 17 years of age, they are welcome to play by themselves in the game, but must have an adult present inside the mall.

Where are we located inside the Burnsville Center?

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We are located between the building that was formerly Sears and the JC Penny's building. We have an exterior entrance that is across from Pearl Vision, next to Mall Entrance #2, and right across the parking lot from the movie theater.

Are we able to book an event outside your normal scheduled hours?

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We are able to schedule groups outside our normal operational hours. We need for the group to include at least 12 participants. Please call us at 952-892-0074 for availability.

Will I have strangers in the game with my group?

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No, all of our games are private. This means that once you make your reservation, your game is closed off to the rest of the public. However, you are always welcome to add players to group after your reservation is made.

Will games be sanitized?

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Yes. All games will be sanitized before we open and between each booking. We have also made adjustments to games with high touch elements.

Do I have to wear a mask inside the game?

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No. While we recommend wearing masks in the common areas if you have not been vaccinated, you are welcome to remove your mask while playing the game.

I was in the middle of booking my game online, had to exit my browser, and when I tried to complete my booking, the game was full. Did another group book it?

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Most likely, no. Our booking system holds your game for up to 10 minutes to insure other groups don't book over your reservation. Because our games are private, the game will indicate "full" while it is holding your reservation. Please wait up to 10 minutes and try again to make your reservation.

What is your cancellation policy?

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We regret that tickets cannot be exchanged or refunded after purchase. We may be able to change your game to an alternative slot or provide credit for a future game. Please call the venue for more details.