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Frequently Asked...

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FAQs

So You're A Bit Puzzled?

Never tried an escape room before? We’ve got you covered on everything you need to know before setting foot into one of our awesome escape games.

Click or tap the questions below to reveal the answer.

What is Escapology?

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Escapology is the world’s fastest growing escape-the-room franchise. It is a high adrenaline escape game where players are locked inside a themed room and must complete their mission before time runs out. During the 60-minute experience players are immersed into a real-life adventure where they must find hidden clues, crack codes, solve challenging puzzles and escape!

How long will the experience last?

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The game itself is 60 minutes although you might escape earlier! You need to arrive at least 15 minutes before your start time and after your game you will be given a game debrief and we will take your team photo. Allow 90 minutes for your end-to-end experience.

What skills do I need to play?

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No special skills or knowledge are required to play the games, apart from a decent understanding of English.

May I leave the room in the middle of the game?

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It is better for your experience to stay in the game until you escape, although in an emergency you can always leave the game.

What if we need help during the game?

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You’ll be monitored closely via secret surveillance linked directly to your dedicated Game Master in our Control Room. If you are stuck you may ask them for a hint!

May I book a large group or a private event?

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Yes you can! Please contact us so we can discuss options for your group

How do I book a game?

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Just click the BOOK NOW button to go directly to the booking page. Or you can check out the games first. All the games have BOOK NOW buttons clearly displayed.

What happens if I arrive late?

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As a courtesy to all players, all games start exactly at their published time. If you arrive late you can still play but you will have time deducted from your 60 minutes. You must arrive at least 15 minutes before your game start time in order to check in and sign your waivers. There will be no refunds for late arrivals.

Are mobile phones permitted?

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No! Mobile phones are not allowed to be used in the room. The use of electronic devices or any outside tools are strictly prohibited. We provide a safe place in each game room for you to store your phone and belongings while you play!

Am I really locked in a room?

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No. Fire marshals would never allow that. You will definitely “feel” like you are locked in but if you ever need to step out of the room, then you can. You will be so immersed in the game that you won’t even think about it!

Are your games wheelchair accessible?

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Yes. We pride ourselves on having totally accessible games. There maybe occasional puzzles that require additional assistance but in general everyone can play an active part in all aspects of the games.

Is there a dress code?

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Just come as you are! Just make sure you are comfortable as all of your senses will be on high alert!

What are the Terms and Conditions for your Gift Cards?

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They are only valid in the venue that the card is purchased from They are valid for 1 year from purchase To redeem the voucher, call the venue or go online

What is your cancelation policy?

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More than 48 hours notice= 90% refunded back Less than 48 hours= 75% refunded back Less than 24 hours = 50% refunded back Less than 2 hour/ no show= 0% refunded back

What can I do if I cannot make it to my game anymore?

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With enough notice, we can change the time and/ or the date of your booking for you. If you wish to cancel still, please refer to our cancelation policy.

Can I get a refund if a person in my group didn't show up?

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No, we typically do not do refunds unless it is a full cancelation (see cancelation policy).

Can I add people to my booking after I already booked it?

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Yes, however you cannot log back in and add people to your booking on your own. All of our bookings become private as soon as you book so that others will not be able to join your game. Give us a call and we can add people to your booking for you or you can do it upon arrival.

Are pets allowed?

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No, only service animals are allowed. We suggest leaving your fur babies at home so that you can enjoy the full experience of our rooms!

Are the games private?

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Our rooms are completely private, meaning no one other than your group will be in the room playing.

What is the age limit?

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All ages are welcome to play! Those 12 and younger must be accompanied by an adult. Children 6 or younger are free if accompanied by an adult.

How many people can fit in a room?

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We suggest that you have no more than 8 people in the room to ensure that everyone is able to participate and get the full experience. Please call for a special request.