Frequently Asked...

Escapology is the world’s fastest-growing escape room franchise. In our escape games, your team of up to 8 players will complete a specific mission in a fully themed room. During your thrilling 60-minute experience, you’ll be immersed in a real-life adventure with fun surprises around every corner. Coming to Escapology means finding hidden clues, cracking codes, solving challenging puzzles…and escaping before the clock runs out!

You’ll want to allow 90 minutes for your entire experience at Escapology. Please plan to arrive at least 15 minutes before your start time. The game itself lasts 60 minutes (though you might escape sooner than that)! After time runs out, your dedicated Game Master will debrief your team and take a complimentary group photo.

Our games are designed with the assumption that all players understand written and spoken English. No other special skills or knowledge are required to play…and win!

For a fully immersive experience, we recommend that you remain in the room until you escape - but we understand that you may need to use the bathroom or exit the room for another reason. For safety’s sake, all our rooms stay unlocked throughout every game. In the unlikely event of an emergency, you are free to exit at any time.

You can ask your dedicated Game Master for as many hints as you need. They’ll be carefully monitoring your group’s progress from our Control Room.

Absolutely! Escapology is great for large groups, holiday parties, birthday parties, team building events and more! Please contact us to discuss how we can tailor our event packages to your group’s needs.

Click the BOOK NOW button from anywhere on our site to select your nearest Escapology location. You’ll be directed to that location’s list of games. From there, it’s easy to choose and book your escape room.

As a courtesy to all Escapologists, our games start exactly at their published time. If you arrive late, you can still play for the time remaining in your scheduled 60 minutes. Please plan to arrive at least 15 minutes before your game time so you can check in and get set up for your game in plenty of time. Unfortunately, we cannot offer refunds due to late arrivals.

You’re welcome to use your cell phone in our lobby during the check-in process. Once it gets close to game time, we’ll provide you with a secure place to store your phones while you play. To keep our games fun for everyone, cell phones, electronic devices, and other outside tools are strictly prohibited in the escape rooms.

No. For everyone’s safety, our escape rooms always remain unlocked. That said, our 5-star rooms are so fantastically immersive that you might feel like you’re really locked in. Just know that you’re free to step out at any time.

Yes. Escapology is proud to provide an experience where everyone can play—and win! Depending on your choice of game, some players may benefit from assistance with certain puzzles. Please contact us with any accessibility-related questions or requests.

Come (play) as you are! So you can fully focus on the fun, we do recommend—but don’t require—comfortable clothing and footwear.

Gift cards are valid at the venue where the card was purchased for 1 year, starting from the date of purchase. To redeem your gift card, please call the venue or visit their site.

More than 48 hours notice= 90% refund, Less than 48 hours= 75% refund, Less than 24 hours = 50% refund, Less than 2 hour/ no show= 0% refund

With enough notice, we can change the time and/or the date of your booking for you. If you wish to cancel, please refer to our cancellation policy.

No, we typically do not do refunds unless it is a full cancellation (see cancellation policy).

Yes, however you cannot log back in and add people to your booking on your own. All of our bookings become private as soon as you book so that others will not be able to join your game. Give us a call and we can add people to your booking for you or you can do it upon arrival.

No, only service animals are allowed. We suggest leaving your fur babies at home so that you can enjoy the full experience of our rooms!

A minimum of two players are required to book a game. We can add the remaining group members and have them pay when you arrive for your booking.

Our rooms are completely private, meaning no one other than your group will be in the room playing.

All ages are welcome to play! Those 12 and younger must be accompanied by an adult. Children 6 or younger are free if accompanied by an adult.

We suggest that you have no more than 8 people in the room to ensure that everyone is able to participate and get the full experience. Please call for a special request.