brainBook NowGift Vouchers

Frequently Asked...

trans coffee rip

FAQs

So You're A Bit Puzzled?

Never tried an escape room before? We’ve got you covered on everything you need to know before setting foot into one of our awesome escape games.

Click or tap the questions below to reveal the answer.

What is Escapology?

dropdown arrow grey

Escapology is the world’s fastest growing escape-the-room franchise. It is a high adrenaline escape game where players are locked inside a themed room and must complete their mission before time runs out. During the 60-minute experience players are immersed into a real-life adventure where they must find hidden clues, crack codes, solve challenging puzzles and escape!

How long will the experience last?

dropdown arrow grey

The game itself is 60 minutes although you might escape earlier! You need to arrive at least 15 minutes before your start time and after your game you will be given a game debrief and we will take your team photo. Allow 90 minutes for your end-to-end experience.

What skills do I need to play?

dropdown arrow grey

No special skills or knowledge are required to play the games, apart from a decent understanding of English.

May I leave the room in the middle of the game?

dropdown arrow grey

It is better for your experience to stay in the game until you escape, although in an emergency you can always leave the game.

What if we need help during the game?

dropdown arrow grey

You’ll be monitored closely via secret surveillance linked directly to your dedicated Game Master in our Control Room. If you are stuck you may ask them for a hint!

May I book a large group or a private event?

dropdown arrow grey

Yes you can! Please contact us so we can discuss options for your group

How do I book a game?

dropdown arrow grey

Just click the BOOK NOW button to go directly to the booking page. Or you can check out the games first. All the games have BOOK NOW buttons clearly displayed.

What else can I do at Escapology® Denver?

dropdown arrow grey

You can extend the fun you’ll have in our live escape games by joining us before your game for a drink and appetizers, or by staying afterward to dine in our Solutions Lounge and Restaurant. We not only feature sumptuous food and a full bar but we have themed cocktails and mocktails that match our games! And our neo-Victorian steampunk décor in the restaurant and bar will feel like an extension of your game as you enjoy lunch, dinner or happy hour.

You can also host your next party, holiday celebration, team building activities or event with us. Our extensive selection of food and drink options that accompany our games will ensure that your event is remembered for a long time to come. Please visit our parties and events page to learn more or call us at (303) 653-9182 to speak with one of our event specialists about how we can help make your next event a success.

See below for a 360-degree tour of our location:

What happens in a live escape room?

dropdown arrow grey

Part game, part theater, part team building exercise, our live escape rooms are designed to engage all your senses. Your team of two to up to six players is given 60 minutes to solve complex puzzles in a closed-door environment. The question is, will you make your escape before time runs out?

Your experience begins when a ghostly voice explains your task and announces that you have one hour to escape. Clues are hidden throughout the room, and it’s up to your team to find and solve them. You’ll discover quickly that you must all work together to solve the puzzles that lead to escape. You’ll learn a lot about yourself and your fellow team members as you share the adventure and collaborate to find the answer that leads to winning the game!

Which cities are close by?

dropdown arrow grey

We’re located in the Denver Metro area at 2220 California Street. We’re an easy drive from Arvada, Aurora, Berkley, Brighton, Broomfield, Centennial, Commerce City, Englewood, Golden, Greenwood Village, Highlands Ranch, Ken Caryl, Lakewood, Littleton, Parker, RiNo, Thornton, Westminster and Wheat Ridge.

Please see our contact page and click the GET DIRECTIONS button to go to Google maps and get directions.

What happens if I arrive late?

dropdown arrow grey

As a courtesy to all players, all games start exactly at their published time. If you arrive late you can still play but you will have time deducted from your 60 minutes. You must arrive at least 15 minutes before your game start time in order to check in and sign your waivers. There will be no refunds for late arrivals.

Are mobile phones permitted?

dropdown arrow grey

No! Mobile phones are not allowed to be used in the room. The use of electronic devices or any outside tools are strictly prohibited. We provide a safe place in each game room for you to store your phone and belongings while you play!

Will our party have the escape room to ourselves?

dropdown arrow grey

Our escape rooms are private, meaning your party has the entire room to themselves!

What is your cancellation policy?

dropdown arrow grey

We regret that tickets cannot be exchanged or refunded after purchase. We may be able to change your game to an alternative slot or provide credit for a future game. Cancellations or requests for game/time changes made within 72 hours of your scheduled appointment will be subject to a 20% service fee.

Am I really locked in a room?

dropdown arrow grey

No. Fire marshals would never allow that. You will definitely “feel” like you are locked in but if you ever need to step out of the room, then you can. You will be so immersed in the game that you won’t even think about it!

Are your games wheelchair accessible?

dropdown arrow grey

Yes. We pride ourselves on having totally accessible games. There maybe occasional puzzles that require additional assistance but in general everyone can play an active part in all aspects of the games.

Is there a dress code?

dropdown arrow grey

Just come as you are! Just make sure you are comfortable as all of your senses will be on high alert!

What will you do to keep us as safe as possible from the COVID-19 virus?

dropdown arrow grey

We do everything we can to keep our guests and employees healthy and safe. For example, all games are now private and deep-cleaned between games. We have also minimized the number of participants to six people per game.

All guests are required to wear masks while in our venue and it is suggested that they remain on while in the escape room (not required). Gloves and hand sanitizer is also provided if requested.

Guests are now provided with online waivers that are to be completed before they arrive to the venue. We ask that you arrive 5 minutes before your game and will now be texting you a reminder at that time. This minimizes congregation of people and handling of IPads. It is very important that you are timely as we are trying our best to have games run on time to the best of our ability.

Lastly, if you would like to eat and drink before or after your game, please call to make a reservation and come in at the appropriate time. You'll be able to bring your drinks into the game rooms!

What are your terms, conditions and return policies?

dropdown arrow grey

PROCESSING TIMES
Tickets are available immediately after completion of checkout.

RETURN POLICY
We regret that tickets cannot be exchanged or refunded after purchase. We may be able to change your game to an alternative slot or provide credit for a future game. Cancellations or requests for game/time changes made within 72 hours of your scheduled appointment will be subject to a 20% service fee.

SHIPPING
Domestic and International Orders: Currently we do not ship orders. All tickets are delivered online.

PRIVACY POLICY
Privacy Notice
This privacy notice discloses the privacy practices for https://www.escapology.com/en/denver-co/. This privacy notice applies solely to information collected by this website. It will notify you of the following:
1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us.

We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone or email.