Frequently Asked...

Escapology is the world’s fastest-growing escape room franchise. In our escape games, your team of up to 8 players will complete a specific mission in a fully themed room. During your thrilling 60-minute experience, you’ll be immersed in a real-life adventure with fun surprises around every corner. Coming to Escapology means finding hidden clues, cracking codes, solving challenging puzzles…and escaping before the clock runs out!

You’ll want to allow 90 minutes for your entire experience at Escapology. Please plan to arrive at least 15 minutes before your start time. The game itself lasts 60 minutes (though you might escape sooner than that)! After time runs out, your dedicated Game Master will debrief your team and take a complimentary group photo.

Our games are designed with the assumption that all players understand written and spoken English. No other special skills or knowledge are required to play…and win!

For a fully immersive experience, we recommend that you remain in the room until you escape - but we understand that you may need to use the bathroom or exit the room for another reason. For safety’s sake, all our rooms stay unlocked throughout every game. In the unlikely event of an emergency, you are free to exit at any time.

You can ask your dedicated Game Master for as many hints as you need. They’ll be carefully monitoring your group’s progress from our Control Room.

Absolutely! Escapology is great for large groups, holiday parties, birthday parties, team building events and more! Please contact us to discuss how we can tailor our event packages to your group’s needs.

Click the BOOK NOW button from anywhere on our site to select your nearest Escapology location. You’ll be directed to that location’s list of games. From there, it’s easy to choose and book your escape room.

As a courtesy to all Escapologists, our games start exactly at their published time. If you arrive late, you can still play for the time remaining in your scheduled 60 minutes. Please plan to arrive at least 15 minutes before your game time so you can check in and get set up for your game in plenty of time. Unfortunately, we cannot offer refunds due to late arrivals.

You’re welcome to use your cell phone in our lobby during the check-in process. Once it gets close to game time, we’ll provide you with a secure place to store your phones while you play. To keep our games fun for everyone, cell phones, electronic devices, and other outside tools are strictly prohibited in the escape rooms.

No. For everyone’s safety, our escape rooms always remain unlocked. That said, our 5-star rooms are so fantastically immersive that you might feel like you’re really locked in. Just know that you’re free to step out at any time.

Yes. Escapology is proud to provide an experience where everyone can play—and win! Depending on your choice of game, some players may benefit from assistance with certain puzzles. Please contact us with any accessibility-related questions or requests.

Come (play) as you are! So you can fully focus on the fun, we do recommend—but don’t require—comfortable clothing and footwear.

Gift cards are valid at the venue where the card was purchased for 1 year, starting from the date of purchase. To redeem your gift card, please call the venue or visit their site.

We do, but it's very rare. Follow us on Facebook (Escapology Escape Rooms Verona) for discount info and the latest news on any escape room changes. You can also check us out on TikTok and Instagram!

Unfortunately, licensed games come at a cost.

Kids Mode is for children 7-14. Instead of putting a group of younger kids in an escape room and try to have them figure out what to do first, they are given a scavenger hunt list that helps guide them from puzzle to puzzle. Minimum of 6 paid children/tickets is required to get one FREE adult for Kids Mode. One adult is required to go in any room if any of the participants are younger than 18 for safety reasons.

Our hardest rooms are Mansion Murder and 7 Deadly Sins. Try a few escape rooms before attempting to play these. You'll have a better chance at escaping.

160 Keenan Ct. in Verona. Just behind Pizza Ranch and Gus's Diner.

Booking an escape room is treated the same way as buying a concert ticket. Events are treated differently than other purchases and we regret that tickets cannot be refunded after purchase for any reason. We may be able to change your game to an alternative slot or provide credit for a future game. Please email the venue for more details: [email protected].

No. Something that sets us apart from other escape room businesses is that you'll NEVER be paired with other players in our game rooms. Once you book the game, it is yours with as little as 2 people!

Anyone can play our games in groups of 2-12 players. We recommend that children under the ages of 7 do not play as they might not understand the games. Participants under 18 years of age, must have a waiver signed by a parent or a legal guardian at the time of their experience. Families are encouraged to play together but anyone under the age of 16 must be accompanied by a paid adult.

Gift Vouchers are a GREAT present idea for someone special! You can buy gift vouchers on our website! Just scroll down on our webpage to "Gift Vouchers" and follow the directions. If you have an odd number of vouchers to buy, just add one voucher to the cart as close to your party as possible. 1) Escapology Verona only sells Gift Vouchers which can be purchased on our website. They can be used the same way as Gift Cards. They are only good for a single transaction; any remaining amount is not exchangeable with cash or another Gift Voucher and will be automatically forfeited. 2) Any additional cost exceeding the value of Escapology Gift Vouchers will be paid by the redeemer. 3) Escapology Gift Vouchers are valid 12 months from the date of purchase. After that it has no redeemable value and is null and void. 4) Escapology Gift Vouchers will not be replaced when lost, damaged or stolen. 5) Escapology Gift Vouchers are valid only at the Escapology venue it was purchased at. 6) In the event of any dispute, the decision of Escapology LLC is final. 7) Escapology LLC reserves the right to amend these terms and conditions without prior notice.

Lost City, The Code, and Antidote are good rooms for beginners. Scooby-Doo and Who Stole Mona are a bit more of a challenge and are the favorite rooms of the staff. If you're up for a real challenge, try Mansion Murder or 7 Deadly Sins. While children can help out and participate, escape rooms are meant for adults (we have to have some fun too!).